Org. Setting and Reporting
The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions. The Office of Support Operations (OSO) in DOS provides supports to clients in the areas of human resources, healthcare management and occupational safety and health, and capacity development and training.
This position is located in the Human Resources Services Division (HRSD) in the OSO, DOS. HRSD comprises Operational Support and Advisory Service (OSAS), Staffing Service (SS) and Non-Staff Capacities Unit (NSCU) that provide operational support and specialized advice to human resources managers and business partners to enable client entities in the exercise of their delegated human resources authorities, improved and streamlined human resources processes, tools, enterprise systems and related guidance in the areas of recruitment, onboarding, operational workforce planning, non-staff capacities and candidate interviewing, testing and examination.
The Director, HRSD will report to the Assistant Secretary-General (ASG) for Support Operations, DOS.
Responsibilities
Within delegated authority, the Director will be responsible for the following.
• Provides leadership for implementation of the mandate of HRSD including HR process transformation, talent acquisition, workforce planning, and operational input to policy formulation.
• Provides leadership to the Division in setting vision, leads client engagement, and ensures partnership with all stakeholders/client entities.
• Provides expert counsel and advice to Secretariat entities on all areas of human resources including exercising delegated authority by the heads of entities and specialized, dedicated support on complex matters such as administration of justice, workforce planning, performance management.
• Contributes to the formulation of the Division’s overall strategies and policies by participating in various committees, preparing documents on policy issues, and acting, as required, in an advisory capacity to the USG/ASG; contribute to the overall management of the Division’s activities and operations.
• Provides leadership to the development of innovative and/or change management programmes.
• Formulates and oversees implementation of the substantive work programme of the Division under his/her supervision, determining priorities, and allocating resources for the completion of outputs and their timely delivery.
• Oversees the management of activities undertaken by the Division, ensuring that programmed activities are carried out in a timely fashion and co-ordinates work in the different areas both within the Division and Department, and across the Secretariat with other organizations of the United Nations System, donors and agencies as appropriate.
• Co-ordinates and oversees the preparation of reports for presentation to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, Economic and Social Council, the General Assembly and other policy-making organs, as appropriate.
• Reports to intergovernmental bodies on budget/programme performance or on programmatic/substantive issues, as appropriate, particularly those presented in biannual and/or annual reports.
• Ensures that the outputs produced by the Division maintain high-quality standards; that reports are clear, objective and based on comprehensive data. Ensures that all outputs produced by the Division under his/her supervision meet required standards before completion to ensure they comply with the relevant mandates.
• Undertakes or oversees the programmatic/administrative tasks necessary for the functioning of the Division, including preparation of budgets, assigning and monitoring of performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance (PAS), interviews of candidates for job openings and evaluation of candidates.
• Oversees the recruitment of staff for the Division taking into account geographical and gender balance and other institutional values.
• Manages, guides, develops and trains staff under his/her supervision; foster teamwork and communication among staff in the Division and across organizational boundaries.
• Chairs meetings, seminars, etc., on substantive-related issues; represents the Organization at international, regional, inter-agency meetings, governance mechanisms, seminars and conference; provides programmatic/substantive expertise on key human resources programs and innovations, or holds programmatic/substantive and organizational discussions with representatives of other institutions.
• Perform other related duties as requested by the senior management of the Organization.
Competencies
Professionalism: In-depth knowledge of human resources management including organizational development and reform implementation, including introduction of new systems such as an ERP. Proven record of building and leading managers and staff through change. Capacity to manage highly complex global issues in collaboration with counterparts including at the senior level. Proven record of innovation and new thinking. Strong leadership, managerial, negotiating and interpersonal skills. Knowledge of UN policies, procedures and operations and ability to enforce the application of UN rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.
Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.
Vision: Identifies strategic issues, opportunities and risks. Clearly communicates links between the Organization’s strategy and the work unit’s goals. Generates and communicates broad and compelling organizational direction, inspiring others to pursue that same direction. Conveys enthusiasm about future possibilities.
Leadership: Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
Education
Advanced university degree (Master’s degree or equivalent degree) in human resources management, business or public administration, law, social sciences or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
A minimum of 15 years of progressively responsible experience in design, development and implementation of organizational initiative/reform, change management and/or workforce management.
At least five years of experience in human resources management is required.
At least five years of senior managerial experience leading and managing teams in a large complex geographically dispersed international organization, or similar setting, is required.
Experience in building and maintaining effective partnerships across large organizations is desirable.
At least one year experience in more than one duty station and geographic location is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official United Nations language is desirable.
Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.
How to apply:
https://careers.un.org/lbw/jobdetail.aspx?id=170676&Lang=en-US