The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political Missions, Agencies, Funds and Programmes of the UN system worldwide.
This position is located in the Platform Support Unit (PSU) of the Infrastructure Operations Section (IOS) within the Service for Geospatial, Information and Telecommunication Technology (SGITT) at the UNGSC, Brindisi, Italy
The incumbent will work under the supervision of Chief of the Unit or other designated officer.
Responsibilities
Within delegated authority, the Information Systems Assistant will be responsible for the following duties:
- Participates in the development, programming, testing, debugging and implementation of new application systems releases, modules and functionalities.
- Develops, tests and implements simple computer application systems and programs using UN established standards for IT technologies, programming languages and tools.
- Serves as team member in the planning, specification, design, development, implementation and support of computer application systems; independently liaises with users to define and specify requirements.
- Installs computer application systems software and hardware according to specifications; monitors computer applications systems using appropriate monitoring tools and produces monitoring reports.
- Prepares technical and user documentation for deployed computer application systems, as well as training materials and conducts technical presentations.
- Maintains functional specifications for computer application systems, programs and procedures developed and/or modified.
- Provides support for deployed computer application systems including version management, data recovery and deployment to users’ offices; performs ongoing reviews with users and developers and responds to users requests.
- Drafts correspondence and communications, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports.
- Serves as focal point for coordination, monitoring and expedition of computer application systems development projects, involving extensive liaison with diverse organizational units to initiate requests; prepares standard terms of reference; processes and follows-up on administrative actions and resolves issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc.
- Designs, implement and maintains on-premises and on-cloud identities in a hybrid environment based on Microsoft technologies.
- Designs additions, adjustments, and improvement to Identity Solution components and maintains technical documentation about the systems in accordance with Service Management Process and Procedures.
- Monitors identities’ solution to ensure consistent and reliable performance in Identity Access Management (IAM) system functionality.
- Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions.
- Provides guidance to new/junior staff.
- Performs other duties as assigned.
Education
High school diploma or equivalent is required.
Job - Specific Qualification
Certification in ITIL 4 is desirable.
Certification in Prince 2 Foundation is desirable.
Certification in COBIT is desirable.
Any Cloud Certification is desirable.
Any Data Centre Certification is desirable.
Work Experience
Seven (7) years of experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required.
Experience in designing, implementation and maintenance of hybrid identity systems using Microsoft technologies is required.
Experience in managing virtual environments, monitoring tools and public cloud services is desirable.
Experience in working in a process-oriented service support and service delivery environment is desirable.
How to apply
https://careers.un.org/lbw/jobdetail.aspx?id=205725&Lang=en-US