Country: United Kingdom of Great Britain and Northern Ireland
Closing date: 21 Aug 2019
VSO is the world’s leading independent international development organisation that works through volunteers to fight poverty in developing countries. Our high-impact approach brings people together to share skills, build capabilities, promote international understanding and action to change lives and make the world a fairer place.
Role overview
We are looking for a new Supporter Care Coordinator to work in our busy and exciting Supporter Care team, helping to make a key contribution to the success of VSO’s volunteer recruitment, fundraising and public engagement activity in the UK.
In this role you will handle all inbound enquiries to VSO, including both supporter and volunteer related conversations, delivering a high level of service and creating meaningful opportunities for engagement so that VSO supporters receive the best in supporter care. You’ll build and maintain relationships between VSO and existing, as well as potential new supporters, through high quality communication and work with our regional supporter groups to maximise their events and potential. You’ll also work to ensure all fundraising income is accounted for using our fundraising database, and ensure accurate records of our supporters are maintained.
A lifelong involvement with VSO begins when a sup porter first contacts our Supporter Care team. You can help ensure we find the people and money we need to make a difference.
Skills, qualifications and experience
The ideal candidate will be someone with strong customer service experience, who can speak with confidence to members of the public, advise those wanting to take part in our volunteering programmes, and exhibit exceptional attention to detail when it comes to writing communications and processing donations.
Applications from people from under-represented backgrounds are particularly encouraged.
Unfortunately we are unable to provide sponsorship for this position, so please ensure you have the right to work in the UK before you apply.
VSO reserves the right to close this job early if we receive a sufficient number of applications.
How to apply:
Application URL:http://www.aplitrak.com/?adid=Yi5jaXJlcmEuNDg3NjQuMzgzMEB2c28uYXBsaXRyYWsuY29t